Privacy Policy

Last updated: June 2025

At MOTUS Co., your privacy is taken seriously. This privacy policy outlines how we collect, use, store, and protect your personal data, in line with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and other applicable laws.

By using our services or interacting with our website, you consent to the practices described in this policy.

1. Who We Are

MOTUS Co.
Trading name of a UK-based chiropractic and rehabilitation provider.
Website: www.motusco.co.uk
Contact: hello@motusco.co.uk

2. What Personal Data We Collect

We may collect the following categories of personal data:

  • Identity Data – Name, gender, date of birth

  • Contact Data – Address, phone number, email

  • Health Data – Medical history, treatment notes, diagnostic data, clinical findings

  • Usage Data – Website usage, IP address, browser type, cookies

  • Marketing & Communications Data – Email preferences, social media interactions

  • Filming & Photography Data – Video/photo content taken with your consent

3. How We Collect Your Data

  • Directly from you – When you book, fill out forms, or speak with us

  • Automated technologies – Website cookies and analytics

  • Third-party services – Our booking platform (e.g. Cliniko), email system (e.g. MailerLite)

4. Why We Collect Your Data (Legal Basis)

We process your personal data for the following reasons:

PurposeLegal BasisTo provide clinical careContractual obligation / Legitimate interestTo maintain treatment recordsLegal obligationTo communicate with youConsent / Legitimate interestTo improve our website & servicesLegitimate interestFor marketing and promotionsConsentFor video/photo contentExplicit, documented consent

5. Filming, Photography & Marketing Use

On occasion, we may ask to record your appointment, exercises, or progress for use in educational or promotional materials (e.g. social media posts, website content, or clinical case studies). You will always be asked in advance for clear, written or verbal consent.

  • You have the full right to say no without affecting your treatment or relationship with us.

  • If you consent but change your mind later, we will respect your request to remove or stop using your image/content, wherever reasonably possible.

6. How We Store Your Data

Your data is securely stored on encrypted cloud-based systems, including:

  • Cliniko (our booking and notes platform)

  • Google Workspace (for internal admin)

  • Email marketing platforms (only with your opt-in)

We retain clinical data for 8 years after your last appointment (or until age 25 if under 18), in accordance with UK healthcare law.

7. Sharing Your Data

We do not sell or share your data with third-party marketers.

Your data may be shared only when:

  • Required by law

  • With your explicit consent (e.g. referrals to other healthcare providers)

  • With trusted software providers for processing (under data processing agreements)

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Request deletion (where legally allowed)

  • Withdraw consent at any time

  • Object to certain processing activities

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

UK ICO: https://ico.org.uk

9. Cookies & Website Analytics

Our website uses cookies to improve user experience and monitor traffic. You can control cookie preferences through your browser settings.

We may also use tools like Google Analytics to collect anonymised usage data.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the “last updated” date above.

11. Contact Us

If you have any questions or would like to exercise your rights, please contact:

Email: hello@motusco.co.uk
Mail: MOTUS Co., [Insert Clinic Address]

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